Last updated: Wednesday 9 July 2025

1. Definitions

  • "Company" refers to Perth Scissor Sharpening.
  • "Customer" refers to any individual or entity that engages the Company for services.
  • "Goods" refers to scissors, shears, clippers, or related items presented for sharpening, service, or repair.
  • "Services" refers to sharpening, repair, cleaning, adjustments, and other maintenance provided by the Company.

2. Services

We specialise in professional sharpening of hairdressing, barbering, grooming, and veterinary scissors and clippers.

Our trained in-house scissorsmiths use precision, water-cooled equipment to maintain original factory angles and ensure the best performance.

All tools are assessed before and after sharpening, and minor adjustments such as bump stops, finger inserts, and washers are included at no extra cost.

3. Prices & Payment

  • Pricing is based on tool type and condition. View current rates at: perthscissorsharpening.com.au
  • The Company reserves the right to revise pricing based on operational costs, damage severity, or additional work required.
  • Payment is due on completion of the service unless otherwise agreed in writing.
  • We accept cash, credit/debit card, or bank transfer.

4. Delivery & Completion

  • We provide mobile, postal, and in-salon sharpening services.
  • We will make every effort to complete works within the estimated timeframe.
  • If delays occur, the Customer will be notified as soon as possible.

5. Warranty & Liability

  • We offer a 7-14 day workmanship warranty on all sharpening services.
  • If you believe there is an issue with the Service, please notify the Company within this period and we will reassess.
  • We must see the tools to honour any warranty claims.
  • The warranty is void if:
    • The tool has been tampered with or altered by another technician after our service.
    • The fault is due to poor OEM (original equipment manufacturer) quality or manufacturing defects.
    • There is evidence of misuse or improper maintenance (e.g., dropping, corrosion, incorrect cleaning, incorrect storage).
    • The Customer fails to follow the recommended care steps outlined in our guide: “Hints for New Scissors & Newly Serviced Scissors!”, which is provided after each service.
    • The Customer has not made every reasonable effort to adjust to the scissor’s post-service feel (e.g. tensioning, cleaning off residual oil, testing over multiple cuts) prior to contacting us.
Important Note on Breakage During Setting

While every care is taken during the sharpening and setting process, scissors can occasionally break during adjustment (setting) due to factors beyond our control, including:

  • Defective scissors: Some tools may have manufacturing flaws or inferior metals that make them more brittle.
  • Existing damage: Scissors that have previously been dropped, bent, or mishandled may already be weakened.
  • Hidden stress fractures: Some scissors may contain internal flaws from the factory that only become evident under load during the setting process.

We take these risks seriously and always handle tools with the utmost care. However, the Company is not liable for breakage due to any of the above pre-existing conditions, and such breakages are excluded from warranty coverage.

  • Our overall liability is limited to the cost of the Services performed unless otherwise required by law.
Assessment Call-Outs

If a service assessment is requested and it is found that the issue falls under an excluded warranty condition, our standard minimum call-out charge will apply.

6. Cancellations & Refunds

  • Cancellations made within 24 hours of the scheduled booking may incur a $45 rebooking fee.
  • If a Customer is not present at the scheduled time and no prior arrangement is made, a minimum call-out fee may apply.
  • Refunds will not be issued without first inspecting the tools.
  • If adjustments or a redo can resolve the issue, we will prioritise that.
  • No refunds will be issued where another party has attempted to modify or adjust the tool post-service.

7. Privacy

We value your privacy.

  • Personal information is used strictly for communication, service delivery, and transaction records.
  • We never share your details with third parties unless required by law.

8. Dispute Resolution

  • In the case of a concern or dispute, please contact us directly.
  • We aim to resolve issues quickly and fairly.
  • If needed, disputes may be escalated to mediation or arbitration under applicable Western Australian law.

9. Governing Law

These Terms of Trade are governed by the laws of Western Australia, and any disputes will be resolved in the appropriate WA courts.

10. Amendments

The Company reserves the right to update these Terms at any time.
 The latest version will always be accessible via our website and apply to future services.

Contact Information

Perth Scissor Sharpening
 📍 PO Box 667, Duncraig WA 6023
 📞 0483 908 809
 📧 [email protected]
 🌐 www.perthscissorsharpening.com.au

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